Introduction
Welcome to the NCC Secure Transcribe app! You can use this app to securely unzip, transcribe, and rezip your projects for NCC.
Download PKWARE PKZIP
Before you begin, download PKWARE PKZIP command line utility for Windows or for Mac
Download Files from NCC Server
You must also download the files prepared for you from the NCC FTP Server
[
(https://files.nccsite.com/WebInterface/login.html)
Download NCC Secure Transcribe App
Download the Windows app from NCC or the Mac app from NCC. The current version of the software is 1.8.0
Install PKWARE with License Key
First, install PKWARE PKZIP by double clicking the file you downloaded and following the wizard. You should have a license key from NCC for PKWARE. YOU MUST HAVE A PKWARE LICENSE KEY IN ORDER TO USE THE APP.
Setting Up the NCC App - Before you Begin
After you install PKWARE, you're ready to run the app. Double click the downloaded NCC Secure Zip app and follow the instructions. The demo video gives a step by step walkthrough of setting up the app.
For Future Convenience
It is a good idea to pin the NCC Secure Transcribe app to the Start menu or the taskbar so you can just click it and start your future projects easily without having to hunt for the app. YOU DO NOT NEED TO REINSTALL THE APP FOR EACH NEW PROJECT.
Demo Video
Watch the following video for end to end demonstration of the app on Windows 10.
Taking a Break, Enabling Internet Again
If you want to take a break while transcribing DO NOT ENABLE THE INTERNET MANUALLY. Instead, follow the normal process as if you were finished with your project. Zip the file, re-enable the internet, and when you return to your project, simply unzip your-file_FINAL.zip that was created when you began your break. You can find an example of this process in the video below.
NOTE: In the video you might notice the folders in the second unzipped file (after the break) are nested very deeply, including a User folder, etc. You can feel free to move the files to the top directory, so long as they are all in the same place when you zip the final product.
Troubleshooting
Internet is not disabled
If you are still connected to the internet after the first step, answer the following questions:
Expected behavior: The internet should be disabled after the first step of the process
Common Issues: Internet is not disabled due to the user being connected to the internet other than Ethernet or WiFi. If this occurs, please contact NCC and tell them what you see in Network Settings about how you are connecting to the internet.
Questions to Ask:
- Did you grant permission to the app when prompted?
- What type of connection are you using to the internet? To determine how you're connected on Windows 10, see the screenshots below. It's possible the app is not disabling the type of connection you're using and will need to be updated to accomodate your situation.
Empty folder after unzip
If you have an empty folder after unzipping your file, answer the following questions:
Expected behavior: After selecting the zip file you downloaded from NCC's FTP server and entering the password, you should be prompted for admin permission multiple times. Once to create the new directories to unzip the file into, again to use PKWARE to unzip the files, and possibly a third time if the directory path needs to be created again at the time of unzip by PKWARE.
Common Issues: You are prompted for permissions. After doing so, you see a new folder was with the correct name, but it's empty.
Questions to Ask:
- Did you install PKWARE PKZIP prior to running the NCC App?
- Did you enter a license key for PKWARE prior to running the NCC App?
- What directory are you attempting to unzip to?
When I zip my file, nothing happens
Expected behavior: A new zip file with your-file_FINAL.zip is created after selecting a folder and entering your password for the final product.
Common Issues: You are prompted for permissions to create the file, but after you do, no final zip file is created.
Questions to Ask:
- Are there spaces in the paths to the file? Sometimes, if your path
includes spaces like
/Users/Mike/My NCC Project/Folder With Files/, PKWARE cannot find the files. Try moving the folder with your transcription files to your Desktop or Downloads folder instad and try again. You will have to open the NCC app again and go through the steps to get to the final zip step, we recommend renaming your folder to something unique prior to doing this to ensure there's not a conflict in file names. - Did you install PKWARE PKZIP prior to running the NCC App?
- Did you enter a licence key for PKWARE prior to running the NCC App?
- What happened when you zipped the file?
Internet Still Disabled
Expected behavior: The internet should be turned back on after you quit the application
Common Issues: The internet does not turn back on after you quit the app.
Watch the video below and see how I re-enable the internet on Windows 10 If you continue to have a problem, please contact NCC.